Delivery will normally take place within the timescales estimated on the order acknowledgement. MOST BEDS CAN BE DELIVERED WITHIN 1-10 WORKING DAYS. However this is only an estimate and time shall not be the essence of any order.
Please note that next day delivery is next working day and orders must be placed before 12 noon.
Some smaller Goods may be delivered by post or courier and certain ranges will be delivered direct by the supplier.
Carter Bed Company Ltd T/A Elephant Beds is unable to hold goods for Buyers. Delivery must be arranged within 10 days of the goods arriving at our distribution warehouse. Carter Bed Company Ltd T/A Elephant Beds retain the right to charge storage at £7 per week for Goods that are not delivered within two weeks of receipt into our warehouse (Maximum £70 per order).
Where the Goods cannot be delivered on the day arranged due to the fault of the buyer, Carter Bed Company Ltd T/A Elephant Beds retains the right to charge a redelivery fee equivalent to the original delivery fee to cover costs incurred. This charge will be taken from the debit/credit card used to purchase the Goods before the goods can be redelivered.
If Carter Bed Company Ltd T/A Elephant Beds has failed to deliver the Goods within 30 days of the order date due to its own neglect (on either stock or special items) then the Buyer may cancel the contract without penalty.
Delivery Costs:
CF Post Codes £20.00
Bed disposal is only available within the CF Post Codes, priced at £30 per bed. Excludes next day delivery items.
SA1 - SA13 Post Codes £30.00. All other SA Post Codes call for a quote
NP Post Codes NP4, NP10, NP11, NP12, NP18, NP19, NP20, NP22, NP23, NP24, NP44, NP26 £25.00
NP Post Codes NP7, NP8, NP15, NP16, NP25 £30.00
Bristol, Gloucester, Wiltshire Call for a quote
All other areas excluding Scotland, Ireland and any off shore islands please call for quote.
Delivery is officially to the front door only. There is only one driver (this helps to reduce delivery costs to the customer) but Goods may be taken to the room of choice at the driver's discretion with help from the customer if access is clear.
Disposal of old bed's must be specified at time of order, upon collection your old bed must be dismantled and inside the front of your home ready for collection, please note beds that have been left outside will not be taken due to Health and Safety working conditions and personal well being of our Company driver. The driver at his discretion has the right to refuse disposal of any heavily soiled/severely damaged mattresses.
Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods.
Delivery will only be made to the delivery address specified on the original order.
Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address.
Carter Bed Company Ltd T/A Elephant Beds do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods.
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