Within Regulations the buyer has the right of cancellation within seven days except where the product(s) has been specially made or sold business to business.
Goods that are not held in stock by Carter Bed Company Ltd T/A Elephant Beds and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by Carter Bed Company Ltd T/A Elephant Beds.
Due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.
The Buyer must retain the Goods and take good care of them until they are collected by Carter Bed Company T/A Elephant Beds or their agents.
The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by Carter Bed Company Ltd T/A Elephant Beds (this request not to exceed 21 days from the cancellation date).
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.
Returns must be notified to us in writing within 14 days of the delivery date and items must be unused, free from defects and returned in their original packaging.
Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.
Once we have received any returned items and checked them we will refund your money, less any shipping costs.
Please contact us within 14 days of delivery to let us know you wish to return any items. We will need to know your order number, the product name and size of the model you are returning and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £49 (depending on area) which we will deduct from the refund.
Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 60%.
Should the Goods not be adequately packaged at the time of collection then they will not be collected and Carter Bed Company T/A Elephant Beds retain the right to charge a further £30 plus £1 p/running mile "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.
Following collection or return, should Goods be found to be damaged (not in their original condition), and the Damage is not the result of our actions or negligence, Carter Bed Company Ltd T/A Elephant Beds will deduct a reasonable amount from the refund to cover such damage. (Such amount is not to exceed the price of the Goods).
Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.
No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.